Terms of Use

1. Using this website

These Terms of Use describe the use of elrcustomsbrokerage.com, operated by ELR Customs Brokerage OPC (“ELR”, “we”, or “us”). They cover website information, inquiries, and permitted use of our content. Any customs brokerage or logistics engagement is also subject to the specific quotation, scope, and service terms agreed with the client. If those agreed terms differ from these website terms, the agreed service terms govern that engagement, subject to applicable law.

2. Information and guidance

Our website provides general information about customs brokerage, import and export requirements, permits, and logistics support. Requirements can change and vary by cargo, transaction, and government agency. Website content is not a binding customs ruling or a substitute for an assessment of your particular shipment.

Please contact us to confirm current requirements before making shipment or compliance decisions. We aim to keep information accurate and may correct or update it when needed.

3. Inquiries, quotations, and engagement

Submitting a contact form, requesting a quotation, or receiving an automatic acknowledgment does not, by itself, confirm a booking, appoint ELR as your representative, or authorize us to file documents or incur costs on your behalf.

A service engagement requires agreement on the scope and applicable terms and acceptance by authorized representatives. That agreement may be recorded in a signed document or an exchange of emails, as applicable. Any additional authority or documents required for customs representation must also be provided.

Quotations are subject to their stated scope, assumptions, exclusions, and validity period. Changes to shipment details or requested work may require a revised quotation and agreement.

4. Costs, timelines, and government decisions

Indicative duty and tax calculations, charges, and processing times depend on the information available. Final government assessments, permit decisions, inspections, and cargo release remain subject to the relevant authorities and applicable requirements.

Carrier, terminal, transport, and other third-party schedules or charges can also affect a shipment. Unless expressly agreed otherwise, estimates on this website are not guarantees of final cost, approval, or completion by a particular date. This does not remove ELR’s responsibilities under an agreed engagement or applicable law.

5. Your information and acceptable use

Provide accurate, complete, and current information when contacting us, and let us know of material changes. Share documents and personal information only where you are authorized to do so. Please do not send passwords, payment-card details, or unnecessary sensitive information through the inquiry form.

Do not use the website to submit fraudulent or unlawful requests, impersonate another person, send spam or malicious files, gain unauthorized access, or interfere with the website or other users. We may restrict access reasonably necessary to address misuse or protect the website.

6. Website content and external links

ELR’s name, logo, original text, and other website materials belong to ELR or their respective owners and licensors. You may view the site and retain reasonable copies for your internal business evaluation or personal reference. Other reproduction, commercial reuse, or use suggesting ELR’s endorsement requires the relevant owner’s permission, except where permitted by law.

Links to government and third-party websites are provided for convenience. Their content, availability, and terms are controlled by their operators. Linking to a website does not by itself imply endorsement.

7. Privacy

Our Privacy Policy explains how we handle personal information collected through this website and related communications. These Terms of Use do not replace that notice or constitute consent to optional marketing or tracking.

8. Availability, applicable law, and updates

Website access may be interrupted for maintenance or technical reasons. If a form fails or a matter is time-sensitive, contact us by email or telephone.

These terms are governed by Philippine law. Nothing in them excludes a right, remedy, or responsibility that cannot lawfully be excluded. They do not impose a blanket waiver of liability for ELR’s services.

We may revise these terms and show the updated date on this page. Changes apply prospectively and do not amend an existing service agreement without the agreement or legal basis required. Questions or concerns may be raised through the contact details below, without limiting any right to seek a remedy from a competent authority or court.

9. Contact ELR

For questions about these terms or to discuss a service engagement, contact ELR Customs Brokerage OPC: